At Cudo Labs, we are committed to delivering high-quality research products and ensuring a dependable customer experience. If there is an issue with your order, we will work with you to resolve it fairly and efficiently. Please review the following policy before making a purchase.

1. Order Cancellation

Orders may be canceled only before they have entered our fulfillment process.

Once an order has been processed, packed, or shipped, it can no longer be canceled or modified.

If you need to request a cancellation, please contact our customer support team immediately after placing your order.

2. Eligibility for Returns or Refunds

Because our products are manufactured and packaged for laboratory research purposes, returns are accepted only in specific situations.

You may be eligible for a replacement or refund if:

• You received an incorrect item.

• Your order arrived damaged during shipping.

• Your shipment is incomplete or contains missing products.

• The product received is defective upon arrival.

To submit a claim, please contact us within 5 days of receiving your package and include:

• Your order number.

• A detailed explanation of the issue.

• Clear photos of the product, packaging, and shipping label when applicable.

Cudo Labs may request additional information before making a final decision regarding your claim.

3. Items That Cannot Be Returned

For quality assurance and product integrity, we cannot accept returns for:

• Opened or previously used products.

• Products that have been improperly stored or handled after delivery.

• Items returned without prior authorization.

• Products damaged through misuse, negligence, or improper handling.

• Clearance, promotional, discounted, or final-sale items unless required by applicable law.

4. Incorrect, Defective, or Damaged Orders

If your order arrives damaged, defective, or different from what you ordered, please notify us within 5 days of delivery.

After reviewing your claim, Cudo Labs may choose to:

• Send a replacement product.

• Issue a partial refund.

• Issue a full refund when a replacement is unavailable or not appropriate.

Each request is evaluated individually to ensure a fair resolution.

5. Lost Packages

If your shipment appears to be lost or has not arrived within the expected delivery timeframe, please contact us promptly.

We will work directly with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Please note that Cudo Labs cannot guarantee delivery times or accept responsibility for delays caused by shipping carriers, customs inspections, severe weather, or other circumstances beyond our control.

6. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Depending on your payment provider or financial institution, refunds typically appear within 5–10 business days after approval.

Shipping fees are generally non-refundable unless the issue resulted from an error made by Cudo Labs or an approved defective or incorrect shipment.

7. Return Shipping

If your return request is approved, we will provide instructions for returning the product.

Unless the return is the result of our error, customers are responsible for return shipping costs.

Returns sent without prior authorization may be refused or returned to the sender.

8. Undeliverable or Refused Shipments

Orders returned because of:

• Incorrect or incomplete shipping information provided by the customer.

• Failure to collect the shipment.

• Refusal to accept delivery.

may not qualify for a full refund.

If a refund is approved, applicable shipping, handling, restocking, or return shipping fees may be deducted.

9. Payment Disputes

If you experience any issue with your order, we encourage you to contact our support team before filing a payment dispute or chargeback.

Most concerns can be resolved quickly through our customer support process, allowing for a faster and more satisfactory outcome.

10. Changes to This Policy

Cudo Labs reserves the right to revise or update this Refund & Return Policy at any time.

Any changes become effective immediately upon publication on this page.

By continuing to use our website after updates are posted, you acknowledge and accept the revised policy.

11. Contact Us

If you have any questions regarding this Refund & Return Policy or require assistance with an order, please contact our support team.

Cudo Labs

Email: orders@cudolabs.com

Website: https://cudolabs.com