At Cudo Labs, we are committed to delivering your orders safely, efficiently, and on time. We understand the importance of reliable shipping and strive to provide a smooth purchasing experience from checkout to delivery. Please read the following Shipping & Returns Policy carefully before placing an order.

Shipping Policy

1. Order Processing

All orders are subject to payment verification before processing.

Orders are generally prepared and shipped within 1–3 business days, excluding weekends and public holidays.

Please note that processing times may be extended during promotional events, holidays, or periods of unusually high order volume.

2. Shipping Confirmation

Once your order has been dispatched, you will receive a confirmation email with tracking information, when available.

To avoid delivery issues or missed notifications, please ensure your shipping address and email information are accurate before completing your purchase.

3. Delivery Estimates

Delivery times vary depending on your destination, selected shipping method, customs procedures, and carrier performance.

Estimated delivery times are:

• Domestic Orders: 3–7 business days

• International Orders: 7–21 business days

These delivery estimates are provided for guidance only and should not be considered guaranteed delivery dates.

Delivery delays may occur due to circumstances beyond the control of Cudo Labs, including:

• Shipping carrier disruptions.

• Customs inspections or import clearance.

• Severe weather conditions.

• Local delivery restrictions.

• Peak seasonal shipping demand.

4. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, tariffs, or other government-imposed charges.

Unless otherwise stated, all applicable customs fees and taxes are the responsibility of the customer.

Cudo Labs cannot control customs procedures and is not responsible for delays or additional charges imposed by customs authorities.

5. Shipping Information

Customers are responsible for providing complete and accurate shipping details during checkout.

Cudo Labs is not liable for shipping delays, returned packages, or additional delivery charges resulting from incorrect, incomplete, or outdated shipping information supplied by the customer.

6. Lost or Delayed Shipments

If your shipment is significantly delayed or appears to be lost in transit, please contact our support team as soon as possible.

We will work directly with the shipping carrier to investigate the shipment and assist in reaching a timely resolution whenever possible.

Returns Policy

7. Return Eligibility

Because our products are intended exclusively for laboratory research, returns are accepted only under limited circumstances.

A return request may be considered if:

• The request is submitted within 30 days of the delivery date.

• The product remains unopened, unused, and in its original condition.

• All original packaging, labels, and included materials are returned.

• Valid proof of purchase is provided.

All return requests must receive prior authorization from Cudo Labs before any product is returned.

8. Non-Returnable Items

To maintain product quality and integrity, we cannot accept returns for:

• Opened or used products.

• Products damaged due to misuse, improper handling, or improper storage.

• Items returned without their original packaging or accessories.

• Clearance, discounted, promotional, or final-sale items.

• Digital products, downloadable content, or gift cards, where applicable.

9. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.

To help us review your request quickly, please include:

• Your order number.

• A detailed description of the issue.

• Clear photographs of the product, packaging, and shipping label if applicable.

After reviewing your claim, Cudo Labs may, at its sole discretion:

• Ship a replacement product.

• Issue a full or partial refund.

• Provide store credit where appropriate.

10. Refunds

Once your approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed using your original payment method whenever possible.

Depending on your bank or payment provider, refunds may require additional processing time before appearing in your account.

Original shipping charges are generally non-refundable unless the return is the result of an error by Cudo Labs or a verified defective or incorrect shipment.

11. Exchanges

If an item arrives damaged, defective, or incorrect, Cudo Labs may offer an exchange or replacement, subject to product availability.

All exchange requests must be approved before any item is returned.

12. Contact Us

If you have any questions regarding shipping, returns, refunds, or an existing order, our support team is happy to assist you.

Cudo Labs

Email: orders@cudolabs.com

Website: https://cudolabs.com